Recruitment

    Order fulfillment

• Quantity
• Quality
• Order fill time
• Communication of order status

    Flexibility

    Communication

    Detailed plan

Screening and Testing

    Associates need to be able to perform their job functions

    Associates need improved orientation process that includes tour

Retention

    Turnover reduction

    Reduce absenteeism

    Development of specific retention program

Communication

    Order process

• Order status updates
• Follow up on order fulfillment
• New associate start list
• Support from branch

Company Communications

• Quarterly review meetings
• Satisfaction surveys
• Data reporting